Delta Air Lines CEO Ed Bastian has criticized Microsoft, calling it “the most fragile” platform following a massive five-day IT outage last month. The disruption, caused by a faulty CrowdStrike software update, led to a $500 million loss for Delta due to lost revenue, compensation, and hotel expenses.
In a CNBC interview, Bastian expressed frustration with Microsoft’s system reliability, comparing it unfavorably to Apple’s. He emphasized the need for tech companies to ensure the stability of their existing systems while developing new technologies.
The outage impacted Delta’s website, mobile app, and check-in systems, resulting in thousands of refund requests and requiring manual resets for 40,000 servers. Bastian underscored the critical nature of technology in De
Delta’s operations and the importance of thorough testing before deployment.
